Established in 1989, Iden’s Dealer Services are the leading and largest provider of automotive reconditioning, detailing and protection services in the Northwest. The client is renowned for its high-quality and timely and customized products and services to fit the specific needs of each dealer and has earned reputation and customer satisfaction with its deliveries with consistent quality.
As the client is into car servicing business, it needs to maintain service records at every stage. The client intended to replace its existing system with a new one to maintain vehicle service check sheets with an enhanced look that can cater to the additional business expectations. The business wanted a system that can generate vertical service text dynamically and show it in the HTML table. Also, the users wanted the reports with advanced filters and other functionalities to get relevant and accurate data on demand. Additionally, the client expected reliable and consistent support for the solution which was lacking in its existing system.
The WaferWire team delivered a custom solution just the way the business expected in 2 months’ time-frame. The system we offered maintains the vehicle service check sheet efficiently. With the functionality to generate vertical service text dynamically, which is displayed in the HTML table, the system offers custom reporting with a feature to export and print. The system allows filter-based reports as required by the users which were not supported by the earlier solution and allows displaying information based on the requirement with sorting facility. The users are now accessing real-time information with a few clicks. We are also providing ad-hoc support since 2013 to ensure smooth and speedy business operation.
“We hired WaferWire to create a custom web program. We took a piece of paper on clipboard that several people were always looking for at once, and turned it into an advanced real-time program everyone can access from anywhere, anytime. It has been a huge help to improve productivity, and also makes past information way easier to find. WaferWire did a great job with the programming and they offer very competitive pricing.”
Kyle Ferguson, General Manager
Iden’s Dealer Services