https://www.waferwire.com/hls

Why Now

Intelligent, connected retail, built with AI

We bring AI and Intelligent automation to the system you run, to make faster decision and improve operational efficiency

Experience meets intelligence

Protect thin margins

Inflation keeps pushing costs up. AI finds savings in pricing, markdowns and manual work.

Stay ahead of supply chain disruption

Spot late shipments early and move stock before shelves run empty.

Keep up with changing shopping patterns

Give customers a personalized experience across store, online and mobile.

Connect legacy systems

One flow of data across finance, supply chain, stores and e-commerce.

Protect thin margins

Inflation keeps pushing costs up. AI finds savings in pricing, markdowns and manual work.

Stay ahead of supply chain disruption

Spot late shipments early and move stock before shelves run empty.

Keep up with changing shopping patterns

Give customers a personalized experience across store, online and mobile.

Connect legacy systems

One flow of data across finance, supply chain, stores and e-commerce.

WHERE AI PAYS OFF

AI across your retail business. Real use cases. Measurable value.

We don’t replace your systems. We make them smarter in the areas that affect your margins most.

Customer Retention Is Key. Act Before They Drift Away.

AI across marketing, commerce, service and loyalty, so every interaction is personal, consistent and in stock.

Personalization

Offers and recommendations from real purchase and loyalty data

Customer service

AI agents that resolve order, return and refund queries end to end

Unified experience

One view of every shopper, so they’re recognized and served consistently across store, web, app and contact center.

Loyalty and retention

Churn prediction and next-best-action for high-value shoppers

AI and Automation for continuous cost optimization and operation efficiency

An intelligent automation across Record to Report , Procure to Pay, Order to Cash, Account Receivables and Payables Revenue Accounting and Treasury & Tax

Record-to-Report

Transform with AI agents for financial close, reconciliation, intercompany accounting, consolidation and reporting, while proactively detecting anomalies and resolving exceptions

Procure-to-Pay

Intelligent automation and agents for Source to contract & Vendor management, Requisition and PO, Goods Reciepts & Inventory management, Account payable and invoice matching with fraud detection, analytics and audit trail.

Order-to-Cash

Assisted agents with human to process Order management, Billing, Receivables, collections and Cash applications.

FP&A and working capital

Agentic AI for financial planning and analysis to improve forecast accuracy, accelerate planning and enable faster decisions.

Every Order on Track, From Checkout to Return.

AI follows each order across your stores, website and app, from the delivery date you promise to the moment it arrives.

Delivery promise

Show customers an accurate delivery date at checkout, based on real stock and capacity

Smart order routing

An intelligence layer across your order systems that decides where each order ships from, for the fastest, lowest-cost delivery

Order exceptions

Delays and split shipments spotted and fixed before the customer has to ask

Returns routing

Returned items added back to inventory automatically, with AI deciding where each one sells best: the shelf, another store or clearance

Run Every Store Like Your Best Store.

AI helps with staffing, daily tasks, shelves and theft prevention, so every store performs like your top one.

Staff scheduling

The right number of staff on every shift, based on how busy each store will be

Store checks

Daily checklists and audits done automatically, in every store

Shelf and price checks

Empty shelves, low stock and wrong prices spotted before customers notice

Theft and loss prevention

AI reads RFID, sensor and till data together, so unusual sales and missing stock are flagged while managers can still act

Right product, right store, less stock.

AI across planning, replenishment, warehousing and logistics, so inventory follows demand, not guesswork.

Demand forecasting

Store and SKU-level forecasts that factor in promotions, seasonality and weather

Replenishment and allocation

Automated orders and smarter stock placement across stores and DCs

Order fulfillment

The lowest-cost route for every order across stores and DCs

Supply risk alerts

Early warnings on supplier, DC and transport delays, with suggested actions

Spend smarter, with fewer touches.

AI across sourcing, suppliers, contracts and purchasing, so every dollar of spend is visible, compliant and working harder.

Spend analytics

AI classification of spend and automatic savings opportunities

Supplier management

Risk monitoring, performance scoring and onboarding automation

Contract compliance

Price-variance alerts and off-contract spend detection

Guided buying

A purchasing copilot that helps store and head-office teams buy right the first time

Turn More Visitors Into Buyers.

AI helps customers on your website and app find the right product and complete their purchase.

Search and discovery

Site search and recommendations that understand what customers are looking for

Product content

Clear, accurate descriptions and images for every product in your catalog

Pricing and promotions

The right offer at the right time, based on demand, margin and stock

Cart recovery

Customers who leave without buying get a timely, relevant reminder

Your path to value

From a solid foundation to AI for Continuous Intelligence and Improvement.

We get your data and systems ready, prove the business value with user case and then build centre of excellence for continuous intelligent automation.

WAVE 01

EFFICIENCY

Take cost out

The quick efficiency wins that fund the program.

Automate high-volume manual work: reconciliations, invoice matching, service queries

Payback comes from fewer hours spent, less rework and fewer errors

Example metrics: hours saved per month, cost per invoice, cost per contact

WAVE 02

WORKING CAPITAL

Release cash

Turn better decisions into working capital.

Sharper forecasts mean less safety stock and fewer markdowns

Faster cash application and smarter collections bring cash in sooner

Example metrics: inventory days, DSO, markdown rate

WAVE 03

GROWTH

Grow revenue

Reinvest in the customer.

Better availability means fewer lost sales from stockouts

Personalization and service agents lift conversion and loyalty

Example metrics: on-shelf availability, conversion, repeat purchase rate

THE WCT ADVANTAGE

The SAP + Microsoft advantage.

Retailers run their business on SAP, and more and more of their cloud, data and AI on Microsoft. Most partners know one side. We work across both, and the connection between them is where AI value is created.

Certified consultants across S/4HANA, BTP, SAP Analytics Cloud and the functional modules retail runs on.

S/4HANA transformation

ECC to S/4HANA through greenfield, system conversion or selective data transition, with phased cutovers that keep stores trading

RISE with SAP

Public or private cloud, standardized and ready for AI

BTP integration and extensions

SAP connected to commerce, CRM, POS and legacy systems

BW migration and modern analytics

Bring your SAP BW reports onto Microsoft Fabric and Power BI, with real-time insight for finance, supply chain and operations

Application management

Monitoring, upgrades and support under flexible SLAs

Explore our SAP services

Our Microsoft credentials mean faster, lower-risk and often co-funded programs for you.

Proven credentials

Microsoft Solutions Partner for Data & AI (Azure) and Azure Managed Service Partner

Advanced Specializations

Build AI Apps · AI Platform · Migrate Enterprise Apps · Infra & DB Migration · Analytics · Data Warehouse Migration · Business Intelligence · Cloud Security · Kubernetes on Azure · Low-Code

Early access

Member of the Microsoft Fabric Early Access program, so you get new capabilities first

Microsoft co-investment

Ask about Microsoft-funded Azure Accelerate for assessments and migrations

Microsoft Dream Demos CoE

Hands-on demos of AI on your own scenarios before you commit

Where SAP and Microsoft meet, AI gets to work.

SAP on Azure

Migrate, run and manage S/4HANA and RISE on Azure

One view of the business

SAP data unified with store, e-commerce and loyalty data in Microsoft Fabric and Power BI

AI inside SAP workflows

Copilot and Azure OpenAI agents working on SAP processes through BTP

Automation around SAP

Power Platform flows for approvals, exceptions and handoffs

Governed by design

Microsoft Purview and Azure security controls across SAP and non-SAP data

Smarter retail. Powered by AI.

Intelligent, connected retail, built with AI

Protect thin margins

Stay ahead of supply chain disruption

Keep up with changing shopping patterns

Connect legacy systems

AI across your retail business. Real use cases. Measurable value.

From a solid foundation to AI for Continuous Intelligence and Improvement.

Your AI Center of Excellence, built with you

Joint team

Playbooks and accelerators

Governance and responsible AI

Value tracking

Knowledge transfer

How We Work With You

Assess

Pilot

Scale with a CoE

Run and evolve

The SAP + Microsoft advantage.

Outcomes your CFO can measure.

Revenue growth

Faster close of books

Lower cost to serve

Leaner inventory

Happier customers

Start with a Retail AI assessment.

Thank you

for contacting us!